FAQ & Shipping
These are the questions asked most frequently by our brushers. Can’t find what you want to know? Contact us directly through hello@thebamboobrushsociety.com or visit our support page.
PRODUCTS
Why Bamboo?
Bamboo is one of the most sustainable and versatile materials on our beautiful planet. It grows faster than Usain Bolt runs and doesn’t need any fertilizers. The plants are used almost entirely, its shoots are beautiful, and we are only using 1% of the available amount. Check out our blog on bamboo to learn more!
Where does our bamboo come from?
Our bamboo comes from the Anji area in China. Why China? While bamboo grows in other countries as well, China’s bamboo production is the most advanced and efficient. Roots are turned into food, the large parts become furniture, and the smaller parts grow up to be toothbrushes, chopsticks, or toothpicks. China has strict regulations on harvesting bamboo. And currently we only use 1% of its availability.
What about the pandas, aren’t they pissed off?
The panda eats 42 species of Bamboo. However, the bamboo we use (Moso Bamboo) grows up to 28 meters high, so the leaves are out of the panda’s reach. We love pandas!
What material are the bristles?
Our bristles are made of castor oil fiber and nylon and they are free of BPA and petroleum. The oil extracted from the plant is mixed with nylon. The bristles are therefore not 100% biodegradable, due to the fact there is nylon inside, but they are currently the best option available on the market. The only biodegradable material available today is pig hair, but we like animals, so we hope you understand that this is not an option for us. We are constantly seeking environmentally-friendly alternatives, but until then remove the bristles for proper disposal! If you have any ideas please let us know at: hello@thebamboobrushsociety.com
Is the brush 100% biodegradable?
The handle is made from 100% sustainable bamboo and can be put in your home compost or in a commercial composting bin. The bristles are made from Nylon 6 and are not biodegradable. Please see the next topic on how to dispose of the bristles correctly.
Are the products tested on animals?
We do not test our products on animals, and that will never change!
We did conduct an extensive survey among 37 types of marine life, from turtles and dolphins, to seahorses and shrimp. Surprising outcome: they unanimously agree there is too much plastic in the water, but they don’t care how we brush our teeth.
BRUSH CAIR & DISPOSAL
How do I care for my bamboo toothbrush?
Since bamboo is a natural material, it is best to keep your brush in an open, dry area. Our advice is to store your brush upright and in an open-air toothbrush holder!
Dentists recommend replacing your toothbrush every 3 months. Check out our subscription service, and get fresh brushes delivered right to your door!
How do I dispose of the brush properly?
For proper, sustainable disposal, the bristles have to be separated from the handle. With any basic pair of pliers this is quite easy and it gives micro muscles in your hand, arm, and shoulder a little workout. You’re welcome! Also remove the small metal plate that keeps the bristles together.
Now you’re ready to put the handle in your home compost or in a commercial composting bin. The bristles go in your plastic recycling bin.
Now you’re ready to put the handle in your home compost or in a commercial composting bin. The bristles go in your plastic recycling bin.
Don't forget to check out our Bamboo Recycling Program!
Bamboo Recycling Program
The Bamboo Recycling Program lets you return your brush back to us to be recycled. Our first recycling project is making a reshaped surf board out of the nylon. After that, we will look for new recycling goals and more applications for used nylon bristles.
How do I return my brush?
Please send it to:
The Bamboo Brush Society
Recycling Program
Kraanspoor 7k5
1033 SC, Amsterdam
Let us know your brush is on its way via hello@thebamboobrushsociety.com and get a 10% discount on your next order.
The Bamboo Recycling Program lets you return your brush back to us to be recycled. Our first recycling project is making a reshaped surf board out of the nylon. After that, we will look for new recycling goals and more applications for used nylon bristles.
How do I return my brush?
Please send it to:
The Bamboo Brush Society
Recycling Program
Kraanspoor 7k5
1033 SC, Amsterdam
Let us know your brush is on its way via hello@thebamboobrushsociety.com and get a 10% discount on your next order.
This picture is from TBBS friend Julia Geithner from @journeytosea. She re-used the brush as an incense stick holder. Share your brush recycling ideas at hello@thebamboobrushsociety.com
SUBSCRIPTIONS
Is the subscription mandatory?
Absolutely not! If you rather place single orders, you can do so through the products page of our website whenever you want.
How do I cancel / modify my subscription?
You can cancel / modify your subscription at any time by sending an email to hello@thebamboobrushsociety.com or by contacting us through our support page.
SHIPPING
What are your shipping fees?
ONE-TIME PURCHASE
The Netherlands: € 1,90
World: € 3,75
Free shipping on all orders from €10,-
SUBSCRIPTION
The Netherlands: € 1,60
World: € 2,60
Where do you ship to?
Our packages travel all around the world.
Intergalactic shipping coming soon…
How long will it take my order to arrive?
In reality, national mail usually arrives the next day. But keep these standards in mind to be safe:
Netherlands: 1 - 2 workdays
Europe: 6 – 10 workdays
World: 7 – 15 workdays
Where is my order shipped from?
From the most beautiful city in the world (when sunny): Amsterdam, The Netherlands.
From the most beautiful city in the world (when sunny): Amsterdam, The Netherlands.
Do you ship plastic free?
Yes! In fact, all of our products are packaged and shipped plastic free and CO2 neutral!
RETURN POLICY
What is your return policy?
If you are unhappy with the product, you have 14 days after your package was delivered to email us at hello@thebamboobrushsociety.com, and let us know your reason for the return. You can also find more information regarding returns, damaged items, or exchanges in our detailed return policy.
Please be advised that it does take some time to adjust to bamboo after a lifetime of brushing with plastic.
My product is not up to standard, what can I do?
Our dedicated Quality Control team is always working hard to make sure all our products are of the highest quality. As bamboo is a natural product and the brushes are hand-finished, it can happen that a product does not meet your expectations.
If you are not happy with your product, please send an email with a detailed description of the flaw and a photo to hello@thebamboobrushsociety.com
ORDERS
What forms of payment do you accept?
We accept Ideal, Credit card (Visa, MasterCard, American Express, and Discover), Bancontact, Sofort, and PayPal.
How do I change or cancel my order?
We fill and send orders as quickly as possible. Adding items or canceling orders can only be done until the order has been sent. For any order changes or cancellations please reach out to our Customer Service team at hello@thebamboobrushsociety.com or go to our support page. We'll always do what we can to assist you.
COMPANY / RETAIL
Can I buy The Bamboo Brush Society products at retail locations?
Yes! Please check our list of retailers here.
Can I become a TBBS partner or retailer?
We are always looking to make new connections with like-minded people. If you have a business / partnership proposition, please send an email to: roger@thebamboobrushsociety.com
